Refund Policy

1. Overview

AuraX sells digital products, including memberships that unlock premium features and virtual coin packs used inside the AuraX experience. Because these products are delivered electronically, refund eligibility is limited once access is delivered, activated, or used.

This policy should be read together with our Terms of Service and the checkout terms shown by the payment provider at the time of purchase. The payment provider may also apply its own review rules, tax handling, fraud checks, and processing timelines.

2. Digital Memberships

Memberships may provide access to premium analysis, extended usage, enhanced dashboard tools, advanced tracking, or other digital features. Once membership access is activated, the purchase is generally considered delivered.

If you experience a technical issue that prevents access to paid membership benefits, contact support so we can troubleshoot, confirm the payment record, and review whether access can be restored or whether a refund review is appropriate.

3. Virtual Coin Packs

Coin packs are virtual digital items used only inside AuraX. Once coins are delivered to an account or used for eligible digital actions, the purchase is generally non-refundable.

Coins cannot be exchanged for cash, transferred outside AuraX, sold to other users, converted to gift cards, or refunded after use except where required by applicable law or where we confirm a delivery or billing error.

4. Subscription Cancellation

You may cancel a subscription before the next renewal date to avoid future charges. Cancellation stops future renewals but does not automatically refund previous payments, partial billing periods, promotional periods, unused subscription time, or already delivered premium access.

If your subscription was purchased through a third-party platform or payment provider, cancellation steps and refund handling may need to be completed through that provider under its rules. You are responsible for cancelling before the renewal date if you do not want the next charge.

5. When Refunds May Be Reviewed

We may review refund requests for accidental duplicate payments, payment completed but premium access not activated, paid coins not delivered, incorrect charge amount, confirmed billing error, or a technical issue that prevents access to paid features after reasonable troubleshooting.

A review does not guarantee approval. We consider payment status, product delivery, account activity, coin usage, membership usage, fraud signals, timing of the request, and payment provider rules.

6. Non-Refundable Cases

Refunds are generally not provided for change of mind, forgetting to cancel before renewal, unused subscription time, dissatisfaction after using premium features, used coin packs, loss of access due to violation of AuraX rules, account misuse, or purchases made by someone with access to your account or device.

We may also deny refund requests that appear abusive, fraudulent, repeated without valid reason, or connected to attempts to receive paid digital benefits without payment.

7. How to Request a Refund Review

To request a refund review, contact us as soon as possible, preferably within 7 days of the charge. Include your registered email address, payment date, product purchased, transaction ID or order ID, screenshot or proof of payment, and a clear description of the issue.

Refund and billing requests can be sent to support@aurax.fit. Incomplete information may delay the review process. We may ask for additional details to confirm ownership of the account or payment.

8. Review Process

After receiving your request, we may check account status, payment provider events, webhook records, premium activation logs, coin delivery records, and usage history. This helps us understand whether the product was delivered and whether the issue was caused by a technical or billing problem.

If the issue can be fixed by restoring access, delivering missing coins, or correcting account status, we may do that instead of issuing a refund. If a refund is appropriate, it will normally be processed through the original payment method.

9. Payment Provider Processing

Approved refunds are processed through the original payment method where possible. Processing time depends on the payment provider, bank, card network, currency, and country. Refunds may take several business days to appear after they are issued.

Taxes, fees, exchange rates, and bank processing rules may affect the final amount or timing shown on your statement. We do not control bank posting times after a refund has been submitted to the payment processor.

10. Failed Payments and Access

If a payment fails, is reversed, is disputed, or is marked as fraudulent, AuraX may pause, revoke, or adjust premium access and coin balances connected to that payment.

If you believe access was removed by mistake, contact support with your account email and payment proof so we can review the payment status.

11. Chargebacks and Disputes

If you believe a charge is incorrect, we encourage you to contact support first so we can review it quickly. Chargebacks or payment disputes may result in temporary suspension of paid access while the payment provider investigates.

Submitting a dispute may limit our ability to issue a direct refund because the payment provider or card network may take control of the case.

12. Promotional Offers and Trials

Promotional pricing, coupons, free trials, and limited-time offers may have special terms shown at checkout. Unless stated otherwise, refunds are not provided for unused promotional periods or for failure to cancel before a trial converts to a paid subscription.

If an offer was applied incorrectly because of a confirmed billing error, contact support so we can review the purchase.

13. Changes to This Policy

AuraX may update this Refund Policy as our products, payment providers, or legal requirements change. The latest version will be posted on this page with the updated date.

The policy in effect at the time of your request may be considered along with payment-provider rules and applicable law.

14. Regional Consumer Rights

Some countries or regions provide mandatory consumer rights that cannot be excluded by this policy. If mandatory law gives you a refund, cancellation, withdrawal, or charge correction right, AuraX will follow the applicable requirement.

Because AuraX provides digital content and digital services, some jurisdictions allow refund rights to end once digital delivery begins or once the user agrees to immediate access. The checkout flow or payment provider may show additional regional terms.

15. Accidental Purchases and Unauthorized Use

If you believe a purchase was accidental or made without permission, contact us quickly with your registered email, transaction ID, payment date, and a description of what happened. We may review account activity, delivery status, and usage before making a decision.

Users are responsible for keeping devices, passwords, and account sessions secure. Purchases made by someone with access to your account or device may not always qualify for a refund unless required by law or payment-provider rules.

16. Fair Use of Refund Requests

Refund support is intended to correct genuine billing, delivery, and technical problems. Repeated refund requests after using premium features, consuming coins, or continuing to subscribe may be treated as abusive and may lead to denial of future requests.

If we detect refund abuse, payment manipulation, or fraudulent behavior, we may limit account access, revoke paid benefits connected to refunded transactions, or share relevant information with the payment provider for fraud prevention.

17. Examples of Refund Outcomes

A duplicate payment for the same product, a confirmed payment where premium access never activated, or a confirmed coin-pack purchase where coins were not delivered may qualify for review and correction. Depending on the case, correction may mean delivering the missing digital item, restoring membership access, or issuing a refund through the payment provider.

A subscription renewal that was forgotten, a coin pack that was already used, a membership used for a meaningful period, or dissatisfaction after accessing premium features will usually not qualify for a refund unless required by law. These examples are not exhaustive, and each request is reviewed based on the payment record and account activity.

14. Contact

Refund, cancellation, and billing questions can be sent to support@aurax.fit.